UK courier Yodel is trending on Twitter tonight, after GAME informed customers just 24-hours prior to the launch of the PlayStation 5 that their console may not arrive on time. The specialist retailer explained that “due to the volume of PS5s in the UK market and the size of the product, the release has led to UK-wide delivery challenges for all retailers and couriers”. It added that, in order to ensure that as many orders arrive on time as possible, it’s had to secure “multiple couriers to achieve this”.
Then comes the bad news: “For reasons beyond the control of GAME, Yodel has informed us today (18th November) that not all orders due to be delivered by them will arrive on release day. This is due to capacity issues in their delivery network and may mean that your tracking information is not fully updated until Friday.” GAME completely throws Yodel out to the wolves here, but many are upset because they paid extra for priority delivery.
Obviously, this is a challenging period for everyone, and that includes couriers. However, this scenario does sound messy. Those who paid extra for delivery with Royal Mail or DPD are right to feel bemused that they’re only just being informed their package is with Yodel, and we can’t help but feel that GAME should have communicated all of this information earlier – especially as it sounds like it planned to offload a number of orders to Yodel all along. Hopefully everyone gets their console safely before the weekend.
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November 19, 2020 at 10:30AM
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Yodel Trends on Twitter As GAME Warns UK PS5 Pre-Orders May Not Arrive on Time - Push Square
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